Refund Policy
1. Returns Eligibility
We accept returns within 30 days of delivery. Items must:
- Be unworn and in original condition
- Include all original packaging and tags
- Have proof of purchase
2. Non-Returnable Items
The following cannot be returned:
- Final sale items (marked as such)
- Customized or personalized products
- Items without original packaging
3. Return Process
To initiate a return:
- Visit usfrenchsole.com/returns
- Complete the return request form
- Ship items to the provided address
4. Refunds
- Approved returns processed within 7-10 business days
- Refund issued to original payment method
- Original shipping costs non-refundable
5. Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items received
Exchanges subject to product availability.
6. Return Shipping
- Customer responsible for return shipping costs
- Recommend using trackable shipping method
- Return shipping fees not reimbursed
7. Damaged/Defective Items
If you receive a damaged item:
- Contact us via usfrenchsole.com within 7 days
- Provide photos of the damage
- We’ll arrange a replacement or refund
8. International Returns
International customers:
- Responsible for return shipping and customs fees
- Must mark as “Returned Goods”
- Processing may take additional time
For any questions, visit usfrenchsole.com/help
Last Updated: [Insert Date]